Frequently Asked Questions

FLY is a platform where you can buy event tickets and suitable outfits at the same time! Discover the best events near you and never worry about the dress code again – we recommend outfits approved by the event organisers, sourced from independent fashion brands.

FLY partners with independent clothing brands and event companies to offer a fashion and entertainment platform. We connect you with top independent designers and organisers, offering only authentic, high-quality items that are perfect for your next event.

You can pay with Apple Pay, Klarna, Visa, Mastercard, American Express, and Union Pay. Payments are made in GBP and handled securely via Stripe using SSL encryption for your safety.

Enter the promo code at checkout in the 'Discount code' box. Click 'Apply' to see your updated total. One code per order, and promo codes apply to products only, not fees.

For more information on deliveries and returns, please see our Terms of Service. [Insert link]

Email us at [insert customer care email] with your order number and issue details. We’ll arrange a return and either refund or exchange the item. See Terms of Service for full policy.

Check if the items were shipped in separate parcels or if one was out of stock. If not, email us at [insert customer care email] within 30 days of delivery.

Use the search bar or browse via the ‘Men’, ‘Women’, and ‘Unisex’ tabs. Explore brands through the brand carousel on the FLY app.

We recommend outfits for your event tickets and events for your outfits, based on your preferences, style, and past behavior – acting like your personal stylist!

Log into your account to change password, email, address or preferences under ‘FLY Settings’ and ‘Manage Address’. Remember to save changes.

Go to the sign-in page, click 'Forgot password?', and follow the link in your email to reset it. Check your spam folder if you don’t see the email.

Ensure you're signed in with the right credentials. Reset your password if needed. For persistent issues, contact our Customer Care team with error details and screenshots.